Product terms
Rayl Payments — Terms of Use
These Terms govern your use of Rayl Payments, a product brand operated by Rayl Technologies BV. By creating an account or using Rayl Payments you agree to these Terms together with the relevant PSD2 / SCA notice, AML / KYC policy, and Privacy Policy. Separate terms apply to Rayl Marketplace.
1. Definitions
- Rayl, we, us — Rayl Technologies BV, Jos Ratinckxstraat 3, C082, 2600 Antwerp, Belgium, VAT BE 0717928771.
- Rayl Payments — the product brand and software platform operated by Rayl through which you initiate, receive, or manage payments.
- PSP — a licensed Payment Service Provider partnered with Rayl that performs the regulated payment activity.
- User, you — any natural or legal person using Rayl Payments.
2. Eligibility
- You must be at least 18 years old and legally able to enter contracts.
- You must not be located, ordinarily resident, or organised in a jurisdiction subject to comprehensive EU or UN sanctions.
- You must successfully complete AML/KYC onboarding through the PSP and Rayl.
3. Your account
- You agree to provide accurate, complete information at onboarding and keep it current.
- You are responsible for keeping your credentials confidential and for activity carried out under your account.
- Notify us immediately at fraud@rayl.be if you suspect unauthorised access.
4. The service
Rayl Payments provides the user-facing software to initiate, authorise, receive, and manage payments. The actual movement, holding, and settlement of funds is performed by the PSP under their licence and supervision. Rayl does not hold customer funds on its own balance sheet.
5. Authorisation and SCA
Payments are subject to Strong Customer Authentication as required by PSD2. You authorise a payment by completing the authentication challenge presented to you. Once authorised, a payment is generally irrevocable; specific revocation and refund rights are described in the PSP’s framework agreement and in PSD2.
6. Fees
Fees for Rayl Payments are published in-product and accepted at onboarding. We may change fees on at least 2 months’ notice for ongoing framework relationships, in line with PSD2 Article 54. If you don’t agree with a fee change, you may terminate your relationship before it takes effect at no cost.
7. Refunds, errors, and disputes
- Unauthorised payments — report immediately. The PSP must refund the amount without undue delay and no later than the end of the next business day, subject to investigation. Your liability for losses prior to notification is capped at €50, except in cases of fraud or gross negligence.
- Incorrectly executed payments — the PSP will trace the payment and refund the amount where required by PSD2.
- Chargebacks — card scheme rules and timeframes apply where relevant.
- Complaints — email complaints@rayl.be. We acknowledge within 5 business days and provide a substantive response within 15 business days (extendable to 35 in exceptional cases).
8. Prohibited use
You agree not to use Rayl Payments to:
- Engage in money laundering, terrorist financing, fraud, or sanctions evasion.
- Process payments related to illegal goods or services, unlicensed gambling, unauthorised regulated activity, or other activities prohibited by the PSP’s acceptable-use policy.
- Interfere with, probe, or stress-test the security of the service without authorisation (see Security).
- Misrepresent your identity or the purpose of a transaction.
9. Suspension and termination
We or the PSP may suspend, restrict, or terminate your access where required by law, where reasonable grounds exist to suspect fraud, sanctions issues, or breach of these Terms, or where ongoing service is no longer commercially viable. Where permitted, we will notify you in advance. You may close your account at any time via in-product settings or by contacting us.
10. Data protection
Personal data processed through Rayl Payments is handled in line with our Privacy Policy and, for the regulated payment activity, the PSP’s privacy notice. Where data is shared between Rayl and the PSP, that sharing is on a defined legal basis (typically contractual necessity and legal obligation).
11. Service availability
We aim to keep Rayl Payments available continuously but we don’t guarantee uninterrupted availability. Planned maintenance and unplanned incidents are published at status.rayl.be.
12. Liability
To the maximum extent permitted by law, Rayl Technologies BV is not liable for indirect, incidental, special, or consequential damages. Our total aggregate liability for any claim arising in connection with Rayl Payments is limited to the fees paid by you to Rayl in the 12 months preceding the claim, or €500, whichever is greater. Nothing in these Terms excludes liability that cannot lawfully be excluded (fraud, gross negligence, death or personal injury caused by negligence, mandatory consumer rights).
13. Changes
We may amend these Terms. For framework changes affecting payment services, we’ll give you at least 2 months’ notice in line with PSD2 Article 54. If you don’t accept, you can terminate at no cost before the changes apply.
14. Governing law and disputes
These Terms are governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp, Flanders, Belgium, without prejudice to mandatory EU consumer-protection rights in your country of residence. EU consumers may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.
15. Contact
hello@rayl.be for general questions; complaints@rayl.be for complaints; fraud@rayl.be for suspected fraud.